--- title: Shouta | Frequently Asked Questions description: The digital gifting revolution is here! Use Shouta to send someone nano-gifts™ like coffee, drinks and more as a token of your thoughts at the click of a button. Find out all you need to know about sending, receiving and spending shouts! --- # You've got questions, we've got answers. Don't see what you're looking for? [Contact us](mailto:hello@shouta.co?subject=FAQs) ## FAQs *About Shouta™* - About Shouta™ - Shouta card - Sending shouts - Spending shouts - Technical bits What is Shouta™? Shouta™ is an Australian first nano-gifting® app that lets you shout anyone a gift as a token of your thoughts. In Shouta™, you can send and receive shouts (nano-gifts®) like coffee, drinks and more. You can also customise your own gift. What is a nano-gift®? So glad you asked! We like to think of nano-gifts® as small gestures that you can send to someone to let them know you're thinking of them. Shouta™ is perfect for celebrating or commiserating all life's mini moments: good ones like promotions and thanking someone and bad ones like break ups and apologising for running late. Is Shouta™ secure? Shouta™ follows all the best practices to keep your information secure, and we only use PCI DSS compliant services. All payments are processed with 3D Secure. Any fees? We charge a service fee of 7% on the total of your shout. For example, if you shout someone a coffee for $10, we'll add on a service fee of 70c. The fees cover the running costs of the App, the issuing of the prepaid card and the infrastructure to support the program. We hope you'll send and receive shouts so you see for yourself what a great experience we have created. What is Shouta Biz™? Shouta Biz™ is our solution for sending shouts to teams and employees to reward great work. It's also perfect for corporate gifting for clients and suppliers. If you're interested in using Shouta Biz™ in your company, reach out to us at hello@shouta.co What is Shouta™ Mastercard? Shouta™ Mastercard is a digital prepaid, debit card that you use to redeem any shouts sent to you. For example, if your mate shouts you a coffee, you simply select your Shouta™ Mastercard in your mobile wallet and tap and pay for your coffee at your favourite cafe or anywhere Mastercard is accepted. (make sure to add it to your mobile wallet first!) How do I use my Shouta™ Mastercard? Please follow the prompts from the App to add your card into your digital wallet. You can also do this in your profile by clicking "Add card to wallet" If you have an iPhone, the card will be added to your Apple Wallet and if you have an Android device, the card will be added to Google Pay. Google Pay must then be set as your default wallet in order to use Shouta™ Mastercard. Once your card is added to your wallet, simply open the wallet, swipe to the Shouta™ card, then tap and pay. (Make sure NFC is enabled on your phone) Will I receive a physical Shouta™ Mastercard? Nope. Shouta™ Mastercard is digital only so you wont receive a card in the mail from us. You can tap and pay in store using your Shouta™ Mastercard in your mobile wallet or shop online. Do I receive multiple Shouta™ Mastercards for every shout I receive? No! Conveniently, you'll only have one Shouta™ Mastercard because it is a reloadable debit card, so each time someone shouts you, the value of the shout they send you tops up your single Shouta™ Mastercard. Can I top up my Shouta™ Mastercard? No, not at the moment but watch this space.  Is Shouta™ Mastercard like a gift card? Nope it is not a gift card. Gift cards are locked to specific retailers so you can not choose where you spend it. Shouta™ is a prepaid debit card which means you can spend your shouts where ever Mastercard is accepted. Where do I view my Shouta™ Mastercard balance? In the app, click on Card and you'll see your balance. Is there a maximum balance my Shouta™ Mastercard can hold? Yes, the limit is $650. Does my Shouta™ Mastercard expire? Yes it will expire after 3 years. We'll notify you when that's about to happen and all you need to do is generate a new Shouta™ Mastercard from the App. What happens to my Shouta™ Mastercard balance once my card expires and a new card is generated? We'll transfer over any unused, unexpired shouts to your new Shouta™ Mastercard. How do I send a shout? It's so easy! 1. Simply open up Shouta™ App. 2. Select a nano-gift® or customise your own by selecting the "You Choose" shout. 3. Make it look awesome by adding an image and a message. 4. Select a lucky recipient from your contacts. 5. Pay. How do I pay to send a shout? Simply follow the process to create a shout and you will be prompted to pay with Apple Pay or Google Pay or you can manually add your card details. Is there a limit to how many shouts I can send per day? There is no limit to how many shouts you can send per day however: - a recipient can only receive $250 worth of shouts per day. - a recipient's Shouta™ Mastercard can only hold up to $650 worth of shouts at a time. - a recipient can only redeem $250 worth of shouts per day. What's the maximum I can spend on a shout? You can spend a maximum of $250 per shout. How does my friend receive their shout? They'll receive an SMS from Shouta™ with a link to download Shouta™ App. Once they download and register, they'll be able to view your shout. Then they'll get access to their digital Shouta™ Mastercard and will be prompted to add it to their mobile wallet. Once that's done, they simply tap and pay to redeem your shout using their Shouta™ Mastercard. What country can shouts be sent to? Shouts can only be sent to Australian mobile numbers at the moment. Are shouts refundable? No. Shouts are non refundable. If your friend does not download Shouta™ App and sign up, you are able to switch your shout and send it to someone else. You will see this function in the Feed next to eligible shouts. How are shouts spent? It's simple! 1. Add your Shouta™ Mastercard to your digital wallet. 2. Open your digital wallet, scroll to your Shouta™ card then simply tap and pay where ever Mastercard is accepted. To spend online, get your card details from the Card page in the App. How do I use my Shouta™ Mastercard? Please follow the prompts from the App to add your card into your digital wallet. You can also do this in your profile by clicking "Add card to wallet" If you have an iPhone, the card will be added to your Apple Wallet and if you have an Android device, the card will be added to Google Pay. Google Pay must then be set as your default wallet in order to use Shouta™ Mastercard. Once your card is added to your wallet, simply open the wallet, swipe to the Shouta™ card, then tap and pay. (Make sure NFC is enabled on your phone) Why is my card declining when I try to spend my shouts? This will happen for two reasons: 1. You do not have enough funds on the card to cover the payment amount. Try a split payment. 2. If using an Android phone, make sure Google Pay is set to your default wallet. Is there a limit on how many shouts I can spend in a day? Yes there is. You can spend a total of $250 worth of shouts in a day. Will my friend know that I've spent their shout? They sure will! We will notify them through the App and they'll also see it on their "Feed" inside the app. Do I have to spend my shout on the gift that's sent to me? You can spend the value of the shout sent to you on whatever you like regardless of the "type" of shout sent to you. Do shouts expire? Yes they do. They expire after 3 years. Where do I download Shouta™ App? Shouta™ is available in the Australian App Store and Google Play. Does Shouta™ support digital wallets like Google Pay and Apple Pay? To store your Shouta™ Mastercard, yes. Currently we only offer Apple Pay and Google Pay. You can store your card in any wallet that supports either. As a payment method, yes you can pay for shouts using Apple Pay. Google Pay is coming soon! Why has my Shouta™ account been blocked? We have an in-built fraud monitoring system in the App. If something deemed suspicious activity is picked up, we will block your account automatically. If you believe this has been done in error, you may send us more info about yourself when the app requests it and we will unblock you as soon as we can. Always ensure your payment method has sufficient funds to pay for the cost of sending your shouts as this can also trigger a block. What devices does Shouta™ support? iPhone and Android smart phones. iPhones need to be running iOS 11 or higher and Android phones need to support 8.0 or higher. How quickly will my friend receive their shout? Shouts, in most cases are sent in near real time. However there is a small chance they could be delayed by 2-3 business days.